92fun Privacy Policy – How We Protect Your Data

01 Introduction

This Privacy Policy explains how 92fun collects, uses, stores and protects the personal information of users who register for and use the 92fun platform — including the website, the 92fun App, the Game Lobby, Live Casino, Slot Games, Sports Betting, Bingo and all related services.

By creating a 92fun account or continuing to use the platform, you acknowledge that you have read this Privacy Policy and understand how your data is handled. This policy applies to all users regardless of which device or method they use to access 92fun.

If you have questions about this policy or about the data we hold on your account specifically, our support team is available to help. Contact details are provided in Section 13.

02 What Personal Information We Collect

92fun collects personal information in the following categories:

We do not collect special category data such as health information, political opinions or biometric data as part of standard platform operation. Where identity verification requires a document scan, that document is processed solely for verification purposes and is not retained beyond what is necessary for that purpose.

03 How We Use Your Personal Information

Your personal data is used for the following purposes:

• Account management: To register your account, verify your identity and manage your profile settings.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets.
• Platform security: To detect and prevent fraud, money laundering, unauthorised account access and other prohibited activities.
• Responsible Gaming: To monitor gaming patterns and apply responsible gaming tools including deposit limits, session controls and self-exclusion in accordance with your settings and where required by platform policy.
• Customer support: To respond to queries, complaints and account issues submitted through our support channels.
• Platform improvement: To analyse usage patterns and technical performance in order to improve the 92fun experience across Slots, Live Casino, Sports Betting, Bingo and all other sections.
• Communications: To send account-related notifications and, where you have opted in, promotional messages about offers and platform updates.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without the involvement of a human review process.

04 Legal Basis for Processing

92fun processes your personal data on the following grounds:

• Contract performance: Processing that is necessary to provide the services you have signed up for, including account management and transaction processing.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring and platform analytics — where those interests are not overridden by your privacy rights.
• Legal obligations: Processing required to comply with applicable anti-money laundering, identity verification and data retention obligations.
• Consent: Where you have given specific consent — for example, opting in to receive promotional communications. You may withdraw consent at any time through your account settings or by contacting support.

05 Data Sharing & Third Parties

92fun does not sell, rent or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of third parties only where necessary and only to the extent required:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processors receive the transaction data needed to complete your PKR deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity verification providers: Where document verification is required to confirm your age or identity, data is shared with a certified verification service. Documents are not retained by 92fun beyond the verification window.
• Technology and hosting providers: Our platform infrastructure relies on third-party cloud hosting and technology services. These providers process data on our behalf under strict data processing agreements and may not use your data for their own purposes.
• Analytics providers: Aggregated and anonymised usage data may be shared with analytics tools to help us understand how the platform is used and where improvements can be made.
• Legal and regulatory authorities: Where we are required by law or a lawful authority request to disclose information, we will do so. We will notify you where legally permitted to do so.

All third parties who process data on behalf of 92fun are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards.

06 Payment Data & Financial Transactions

All financial transactions on 92fun are conducted in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, debit/credit card or a mobile wallet, the payment details you enter are transmitted directly to the relevant payment processor using encrypted connections.

92fun does not store your full card number, mobile wallet PIN or banking credentials on our own servers. What we do retain is a transaction record — including the amount, date, payment method type and status — for account management, dispute resolution and fraud prevention purposes.

All withdrawals must be made to a payment method registered in your own name that matches your verified 92fun account identity. Third-party payment arrangements are not permitted. This requirement exists to protect all users against unauthorised access to account funds.

07 Cookies & Tracking Technologies

92fun uses cookies and similar tracking technologies to operate the platform effectively and to understand how users interact with it. Cookies are small data files stored on your device by your browser when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session management, login state and security tokens. The platform cannot operate without them.
• Functional cookies: Store your preferences such as language settings, display options and game history to personalise your experience.
• Analytics cookies: Help us understand which pages and features are most used, how long sessions last, and where users encounter issues. Data collected is aggregated and not linked to individual identities for analytics purposes.
• Security cookies: Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access attempts.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality — some features including account login and game play may not work correctly without them. Non-essential cookies can be disabled without affecting core platform access.

08 Data Retention

92fun retains personal data for as long as your account is active and for a defined period after account closure. The retention period depends on the type of data and the purpose for which it was collected.

• Account and identity data is retained for the duration of your active account and for a minimum period after closure to comply with legal and anti-money laundering obligations.
• Financial transaction records are retained for a minimum of five years to meet standard financial record-keeping requirements.
• Support communications are retained for up to two years from the date of the last interaction unless a longer period is required for an unresolved dispute.
• Technical and usage logs are typically retained for up to 12 months before being anonymised or deleted.

Once the applicable retention period has passed and there is no legal or operational reason to keep the data, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

09 Security Measures

Keeping your personal data secure is a priority at 92fun. We apply a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and 92fun is encrypted using TLS (Transport Layer Security).
• Stored data is protected with encryption at rest on secured infrastructure with restricted access controls.
• Access to personal data within 92fun is limited to staff and systems that have a genuine operational need for it.
• We conduct regular security reviews and monitor for suspicious access patterns or data handling anomalies.
• Two-factor authentication (2FA) is available for your account and we strongly recommend enabling it for additional protection.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, do not share your login details with anyone, and contact support immediately if you notice any unusual activity on your account.

10 Your Data Rights

As a 92fun user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team with your account details and a clear description of your request.

• Right of access: You may request a copy of the personal data 92fun holds about you. We will provide this within a reasonable timeframe.
• Right to rectification: If any of the information we hold about you is inaccurate or incomplete, you can request that it be corrected. Some data changes may require identity re-verification.
• Right to erasure: You may request deletion of your personal data where there is no longer a legal or operational basis for retaining it. Note that certain data — such as financial transaction records — must be retained for a minimum period by law and cannot be deleted on request during that window.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability: You may request your personal data in a structured, machine-readable format where the processing is based on your consent or a contract.
• Right to withdraw consent: Where processing is based on your consent — for example, receiving promotional communications — you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal does not affect processing that occurred before the withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will stop sending promotional messages promptly.

We aim to respond to all data rights requests within 30 days. Where a request is complex or high in volume, we will notify you and provide an updated timeline.

11 Minors & Under-18 Protection

92fun is strictly an adult platform. Registration and use of any 92fun service is only permitted for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If it comes to our attention that a registered account belongs to a person under 18, that account will be immediately suspended, any associated balance will be handled in accordance with our Terms and Conditions, and all personal data collected will be reviewed and deleted where appropriate.

If you are a parent or guardian and believe that a minor has created an account on 92fun using false information, please contact our support team immediately. We take underage access very seriously and will act promptly on any verified report.

12 Changes to This Privacy Policy

92fun may update this Privacy Policy periodically to reflect changes in our data practices, platform features or applicable legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision.

Where changes are material — meaning they significantly affect how your data is used or your rights as a user — we will notify registered users via the mobile number or email address on their account before the changes take effect. For minor or administrative updates, the revised policy will simply be published on this page.

Continued use of the 92fun platform after a policy update has been published constitutes your acceptance of the revised terms. If you disagree with any update, you should stop using the platform and may request account closure as described in our Terms and Conditions.

13 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data 92fun holds about you, please reach out to our support team. We are available seven days a week and aim to respond to all privacy-related queries promptly.